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Orders & Shipping
I placed a pre-order for a product - how long will it take for my order to arrive?
Thank you for your order! Please refer to your order confirmation email for the expected delivery date for your order. We will also keep you updated on the status of your order while you wait.
I received a confirmation that my order has shipped! How long does it take for my order to arrive?
You should expect to receive your order in 3-5 business days once it has shipped.
Do you ship internationally?
We do not ship outside the United States at this point but do stay tuned.
Returns & Exchanges
What is your return policy?

We have a 30-day return policy -- please try out our products and if you find they do not spark joy for you, send them back within 30 days from the order date for a full refund or exchange.

To initiate your return, please contact us at help@konmari.com to receive a return label for free return shipping. Follow the instructions included with the return label to send the item(s) back to us. Please return your item/s in its original packaging. Once we have received your return we will notify you and process your refund to your credit card or original method of payment, or issue store credit  if you so prefer. Please allow 3-5 business days for this process to be completed.

Product
What are your boxes made of?
Our boxes are constructed using a thick fiberboard with a high quality laminated paper giving it additional durability. Our papers are FSC certified or made of 100% recycled content to reduce our impact on the environment.
Books & Publishing
Who can I contact about a media opportunity?
Reach us at press@konmari.com - we’d love to connect.
Who can I contact about content copyright infringement?
If you ever come across any copyrighted content on YouTube or other platforms, please let us know at help@konmari.com. We appreciate your assistance.
Tidying
What is the KonMari Method?

The KonMari Method™, developed by tidying expert Marie Kondo, is a way of life and a state of mind that encourages cherishing the things that spark joy in people’s lives. Belongings are acknowledged for their service and thanked before being let go of, if they no longer spark joy. Learn more by reading Marie’s books or by purchasing a Hikidashi Box Set to start your tidying journey.

How can I learn more about the KonMari Method?
Learn more by reading Marie’s books or by purchasing a Hikidashi Box Set to start your tidying journey. Learn from our KonMari community by following us on Instagram and Facebook, and joining a KonMari Facebook group. For more individual support, contact a Certified Consultant for some one-on-one guidance on the KonMari MethodTM.
Consultants
How do I contact a certified consultant?

A listing of all KonMari Certified Consultants can be found on our Consultants page. You can reach out to them directly by clicking the Contact button on their profile.

    What do the different consultant levels mean?

    Consultants are assigned levels that correspond to how many tidying sessions they have completed with clients using the KonMari Method™, as well as the number of clients who have completed tidying their homes.

    Regardless of level, each consultant is officially certified and trained in the same program.

    • Consultant Certification Levels (Minimum requirements)
    • Certified Green: Completed 10 tidying sessions with 2 clients.
    • Certified Bronze: Completed 50 tidying sessions with 5 clients.
    • Certified Silver: Completed 100 tidying sessions with 10 clients.
    • Certified Gold: Completed 200 tidying sessions with 20 clients.
    • Certified Platinum: Completed 300 tidying sessions with 30 clients.
    • Certified Master: Completed 500 tidying sessions with 50 clients.
    How can I become a Certified Consultant?

    There are seven steps to becoming Certified Consultants:

    1. Read the Books
      Read Marie Kondo’s The Life-Changing Magic of Tidying Up and Spark Joy.

    2. Tidy Your Home
      Certified Consultants must practice what they teach. We believe that the experience of having undergone the full tidying process is indispensable to understanding the KonMari Method™, process, and philosophy. You will be asked to submit photos verifying that you have completed the process in your own home.

      Please note that steps 1 and 2 are prerequisites to attending a KonMari Consultant Seminar.

    3. Attend a Seminar
      Attending the seminar is the first big step towards certification. You will only be recognized as a KonMari Consultant-in-training once you have successfully completed the seminar. The next seminars will be in held in the first half of 2019. Please note, attending the workshop does not guarantee you to become a Consultant.

    4. Join the Community
      You will be invited to join the growing community of KonMari Certified Consultants and Consultants-in-training, via the official KonMari Seminar Attendee Facebook groups, where you will be able to exchange information and ideas with others who are working toward certification.
      Please note that you will only be allowed access to the Facebook groups after you have successfully completed the Consultant seminar.

    5. Submit Tidying Reports
      Conduct at least ten practice sessions (approximately 30 hours minimum) in at least two clients’ homes and submit reports in the KonMari Method™ order, which will be shared with the KonMari community.

    6. Complete the Exam
      The online assessment exam covers concepts and potential scenarios you will face as a Consultant.

    7. Apply for Certification
      Once all of the above steps have been successfully fulfilled and your application is approved, you will be required to sign the Consultant contract and pay your membership fee of $500 to activate your KonMari Consultant certification.
    KonMari Brand
    Who can I contact about a brand collaboration?
    Please contact us at help@konmari.com to ask about potential collaborations and partnerships.
    Who can I contact about a media opportunity?
    Reach us at press@konmari.com - we’d love to connect.
    How can I invite Marie to come to my country/company/event?
    Reach us at help@konmari.com and let us know. Marie does have a very tight schedule and can accept only a limited number of events, but we do also have a wonderful network of Certified Consultants around the world who may be able to help meet your needs!
    I love everything about KonMari - are you hiring?
    We are always looking for talented individuals who are passionate about sparking joy. Send your resume to us at help@konmari.com with a cover letter.